Hello everyone, I’ve encountered a problem.
On January 5, 2024, I unstaked my DOT funds from staking in Trust Wallet.
The funds were successfully credited to my account and were visible.
However, 5 days ago, they disappeared from my account. I started searching for them frantically. On DOTscan, I can see these funds, and they are listed under the “Unbonding” section.
I went to Trust Wallet to withdraw these funds. However, it’s asking me for a transaction fee of 0.3-something DOT. I currently have 50 DOT available in my wallet, but Trust Wallet says that there are insufficient funds in my account.
Can someone please advise me on how to regain control of my funds?
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Many users me included are having the same issue. Hopefully Tw Will solve the situation soon.
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It’s such a bs, such wallet and such poor service… guys, if someone knows the solution, pls let me us know
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This solution actually works but it’s not that simple and you have to put your seed phrase in it. So it’s at your own risk:
And this is the answer from trust wallet support if makes you feel better:
Dear user,
Thank you very much for sharing the details.
We sincerely apologize for any inconvenience this may have caused. We acknowledge the issue you are experiencing and want to assure you that this is a known problem on our platform, not on your end. This is a front-end issue, so please rest assured that your funds are #SAFU.
Although we cannot confirm when this issue will be fully resolved, please don’t worry—our developers are actively working to fix it as quickly as possible. Your peace of mind is our top priority.
We will update you in this ticket as soon as we have any new information regarding this case.
Best regards,
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To everyone who had DOT staking/balance concerns on Trust Wallet, the issue has been resolved. You can now view your balance and manage your digital assets as usual.
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Thanks, man, appreciate your help!
Finally a new version of Trust wallet has been released and now the DOT are avaible in the wallet!!! Update you app
Thanks a lot, man, you’re the best!