Question about missing/reduced staking rewards (Eras 1981-1986 & Era 2035)

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Hi everyone,

I’m a Polkadot nominator and I’ve been following the staking rewards recently. I noticed (and saw discussions) that there were some issues with the payouts during specific periods:

  • Eras 1981 to 1986: Rewards were significantly lower than usual.

  • Era 2035: Rewards seem to be missing entirely for many users.

As I’m not a technical expert, I would like to ask the community:

  1. Is there an official plan to compensate or fix these missing rewards?

  2. If so, what is the current progress of this process?

  3. Where is the best place to track updates on this issue (e.g., a specific link or thread)?

I appreciate the hard work of the developers and the community in maintaining the network. I just want to stay informed about when we might expect a resolution.

Thank you!

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Hi @twskhuang,

I’m afraid the forum isn’t the best place to provide support, but we’ll be happy to assist you if you contact us using the form below:

Also, the two mentioned periods of reduced rewards were caused by different reasons. We can expand on this further if you reach out to us.

Thanks!

Juanma, Polkadot Support at Web3 Foundation

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Hi @Juan_CDe,

Thank you for the reply. I have submitted the support form as suggested.

However, I would like to point out that since these issues (Eras 1981-1986 and Era 2035) affected almost all nominators across the network, I chose to bring this up in the forum to facilitate a public discussion.

I believe transparency is key for such network-wide incidents. I don’t quite understand why the details regarding the resolution or compensation plans need to be handled through private support tickets instead of being shared openly here for the benefit of the entire community.

I look forward to seeing more public updates on this matter.

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Please don’t misunderstand me. Your question fits the type of inquiries we usually receive in Support, so I thought it would be a good idea to direct you there.

The topic of the staking rewards has been discussed publicly in different places. It’s not a secret, and it shouldn’t be hidden anywhere. It’s in the blockchain, after all.

I simply wanted to give it a more personal follow-up through Support, but I wouldn’t prevent anyone from replying to you in this thread.

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Hi @twskhuang ,

Albert from Polkadot Support at Web3 Foundation here.

Thank you for raising this topic and for asking about sharing the support response. I’m posting it here directly for transparency and visibility.

Hi there,

Thanks for reaching out.

It’s important to separate the two periods, as they were caused by different issues:

  1. The reduced rewards during Eras 1981–1986 were related to the Asset Hub migration. There were community discussions at the time, but no formal compensation proposal was ultimately submitted.

  2. The missing rewards in Era 2035 were caused by a staking miner malfunction. Similarly, while the situation was discussed, there wasn’t enough community traction to move forward with a proposal.

Any compensation would need to go through OpenGov. Since Polkadot is permissionless, anyone in the community can analyze the impact and submit a proposal if they consider it appropriate, but unfortunately, at the moment, there is no active proposal addressing these periods.

I understand that staking rewards are important for nominators, and I apologize for any inconvenience these incidents may have caused.

I hope this helps.

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Support follow-up is fine, but transparency matters more when it affects everyone. Public explanations build trust.

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