Hi Polkadot community,
I’ve been in crypto a few years, though not technically involved deeply.
I have DOT in my wallets and trade with these as well.
Transfers of DOT on the native Polkadot chain seem to work well, never had any issues with the exchanges I use.
However, there’s a company that I use to bridge DOT sometimes between different chains. This company frequently assigns Polkadot Tx IDs and marks a withdrawal as complete. The Tx Id does not actually exist/ make it onto the Polkadot chain when I check in DOT explorer.
Is this a common issue with DOT? How do some exchanges avoid this (e.g. Binance) while this bridging company claims it’s an issue with the DOT chain outside of their control?
They then go on to cancel the non-existing Tx after 1-3 days and I can withdraw my funds a 2nd time - but it’s driving me crazy.
Is this indeed an issue with the chain? Or rather something that the bridging company could avoid if they coded correctly?
Many thanks for potential help to try to explain what is/ might be happening in this case. Curious to understand from a tech perspective.
PS: Let me know if you need more info or I if I would need to be more specific/ provide any additional detail for you to reconcile this topic.