We’re reaching out on behalf of the Fearless Wallet users who have experienced an issue when transferring assets from the Polkadot relay chain to some parachains using the full balance and not taking existential deposit into account. Unfortunately, during these transactions, our users’ assets become trapped on the relay chain.
Our development team has made several attempts to assemble extrinsics that would allow the users to reclaim their assets. However, due to the complexities related to high transaction fees and the experimental nature of these solutions, we’ve faced significant barriers to creating a successful protocol.
Given the technical challenges we’ve encountered, we are seeking guidance or possible solutions that could facilitate the extrinsic assembly process. Our goal is to ensure our users can safely and efficiently claim back their assets without further complications.
Any insights or support you can provide would be greatly appreciated. Thank you for considering our request, and we look forward to your valuable feedback.
In the examples you shared, the error is indeed not leaving enough assets on the account.
The sender account was killed because it didn’t have the existential deposit, however, it can be made active again by putting some funds in.
The assets get trapped in the sender chain, so thankfully they can be claimed by the affected users calling the claim_assets extrinsic on the XcmPallet.
I made a guide here: Claiming assets in Polkadot/Kusama - HackMD
I know Polkadot JS Apps is not the best UX for users, so feel free to ask questions, the most important thing is for them to use put the same things that appeared in the AssetsTrapped event, that event is available in the subscan you shared.
Thank you so much for the detailed explanation and the guide provided.
We’re aware of how ED works and we fixed the wrong behaviour on the client side.
However a couple of users have suffered and we have to help them to fix the case and to claim their assets back.
Let me try it out following your guide and I’ll get back to you soon with our outcome.
And thank you once again!
@francisco.aguirre
Is it possible to reach out to you in DM somehow.
I tried to follow your instructions but got an error.
Can you have a look what’s wrong with the extrinsic?
Sure, the assets amount trapped on the original extrinsic was 19_035_930_000 (using underscores as a thousands separator), while the assets amount specified in the claim extrinsic is 190_359_300_000 (one extra zero), if you pass in the exact amount, it should work, all the other parameters are okay .
If you have any more problems, you can always post on https://substrate.stackexchange.com/ and tag it xcm, I’ll see it, and it’s the place where most people would search for troubleshooting answers.
Got it. And successfully claimed my assets.
Thank you so much for your support.
I’m gonna prepare a step by step manual for our users about claiming.
I think we have very similar cases.
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