# Newbies to the ecosystem **URL:** \ **Category:** Tech Talk\ **Created:** [April 14, 2025, 1:51pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514 "2025-04-14T13:51:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Lifeoftheqc](https://avatars.discourse-cdn.com/v4/letter/l/7cd45c/32.png) [@Lifeoftheqc](https://forum.polkadot.network/u/Lifeoftheqc)\ **Post date:** [April 14, 2025, 1:51pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/1 "2025-04-14T13:51:34Z")
Hello, I am just a person that invested in the ecosystem by locking money up in parachains in 2021 and sort of forgot about it. I am having trouble navigating back to claim my rewards and principle back. Is there a support area for newbies like me where I can maybe do something like a zoom call and have someone guide me through this? I hate publishing on a public forum because there are so many scammers so if you respond, please be one of the forum leaders or somebody that has a history of posting. I am highly suspicious of scammers on crypto forums. Thank you, Daniel ---
**Author:** ![Lifeoftheqc](https://avatars.discourse-cdn.com/v4/letter/l/7cd45c/32.png) [@Lifeoftheqc](https://forum.polkadot.network/u/Lifeoftheqc)\ **Post date:** [April 14, 2025, 4:53pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/3 "2025-04-14T16:53:31Z")
Well I mentioned my overall situation in my first message. It would be crazy for me to post the details of my individual investments in a public Internet forum. That is kind of like dragging a steak through a shark infested ocean and hoping none of them are hungry. I recall that in the past there was a place that tech administrators took appointments and did calls as a community service. If that is no longer available, I would be happy to pay someone who is an administrator here by the hour for assistance over zoom. Of course, I will not share my keys or “change wallets” or fall victim to any of the many tactics online that scammers use, including impersonating administrators on the forum. Can anybody help me by pointing me in the right direction on this forum? ---
**Author:** ![mister\_cole](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.polkadot.network/mister_cole/32/537_2.png) [@mister\_cole](https://forum.polkadot.network/u/mister_cole)\ **Post date:** [April 15, 2025, 1:58am UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/4 "2025-04-15T01:58:03Z")
That user was posing as a support agent and has been removed from the Forum. ---
**Author:** ![mister\_cole](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.polkadot.network/mister_cole/32/537_2.png) [@mister\_cole](https://forum.polkadot.network/u/mister_cole)\ **Post date:** [April 15, 2025, 2:00am UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/5 "2025-04-15T02:00:40Z")
Welcome back! This server isn’t a support outlet. You can get support [here](https://support.polkadot.network/support/home), but I suggest you join the [Polkadot Official Discord server](https://discord.gg/polkadot). There is an official help forum there, as well as friendly mods (myself included) who are happy to help. (You can click my username here to verify that I am a moderator on this Forum. The same is true in the Discord server). ---
**Author:** ![Lifeoftheqc](https://avatars.discourse-cdn.com/v4/letter/l/7cd45c/32.png) [@Lifeoftheqc](https://forum.polkadot.network/u/Lifeoftheqc)\ **Post date:** [April 15, 2025, 10:08pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/6 "2025-04-15T22:08:36Z")
Ok and thank you sir. I was able to see your qualifications. So on your advice, I joined the polkadot server, and the help section did not seem to focus on my issues, so could I DM you on the server and talk with you privately? For the same reason I did not elaborate publicly, any servers including discord are filled with scammers doing anything they can to interject themselves into discussions with people who have legitimate questions. Thank you, Bridgeforth ---
**Author:** ![mister\_cole](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.polkadot.network/mister_cole/32/537_2.png) [@mister\_cole](https://forum.polkadot.network/u/mister_cole)\ **Post date:** [April 15, 2025, 11:59pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/7 "2025-04-15T23:59:09Z")
Sure (I’m in UTC+9 timezone, though, FYI) ---
**Author:** ![Lifeoftheqc](https://avatars.discourse-cdn.com/v4/letter/l/7cd45c/32.png) [@Lifeoftheqc](https://forum.polkadot.network/u/Lifeoftheqc)\ **Post date:** [April 25, 2025, 9:58pm UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/8 "2025-04-25T21:58:01Z")
Ok, I am in San Juan Puerto Rico which is one day behind you with 13 hours of difference in time. So I could speak to you any time from 7 am to 11 am your time, just let me know what is best for you. I am Bridgeforth on the server and I will send you a DM there. Thank you. ---
**Author:** ![Cyphertux](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.polkadot.network/cyphertux/32/8335_2.png) [@Cyphertux](https://forum.polkadot.network/u/Cyphertux)\ **Post date:** [April 27, 2025, 8:44am UTC](https://forum.polkadot.network/t/newbies-to-the-ecosystem/12514/9 "2025-04-27T08:44:27Z")
**It would have been beneficial for everyone** , especially for those in **your situation** , to discover the **need/problem** and its **public resolution** on the forum. There is absolutely **no need to share personal information** to explain the situation. We would be **happy** if one of you could share a **feedback experience** , it would be **very positive**. For example, it’s possible that you were a **Ledger user** , and indeed, this involves some **small steps** and **understanding of the new system** with the **Ledger generic app**. Similarly, when it comes to **unlocking your locked DOT** , it’s useful for everyone to better understand how **PolkadotJS** works, etc. I won’t go into all the details here, but the idea is simply to **avoid unnecessary posts** ( **at least in the current situation** ).